What Information We Hold and Why
When you register, we collect your name, contact details, and the credentials you set for your account. Each time you deposit through bKash, Nagad, or Rocket, our payment processor records the transaction reference and wallet identifier — we do not store your full mobile banking PIN
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or password. We also log device type, browser session data, and IP address to keep your account secure across phone and desktop. If you contact our support team, the conversation is retained so we can follow up accurately. We use this data to verify your identity,
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process withdrawals back to your registered wallet, detect unusual login attempts, and meet any reporting obligations that apply in your eligible region. We do not sell your personal data to third-party marketers. Retention periods vary by data category: transaction records are held for as long as
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required under applicable financial rules in your jurisdiction, while session logs are cleared on a rolling basis. You can ask us to confirm what we hold about you at any time through the contact paths listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.